Before your order crosses the border.
A short agreement about delivery times to the United States, and about where our responsibility ends once a parcel is with the courier.
1Delivery window for U.S. shipments
Due to recent tariff regulations, shipments to the United States may require a minimum of 10 business days for delivery. Every parcel now goes through formal customs clearance, and that clearance can extend transit times.
The window is counted in business days from the day the courier collects the shipment from our warehouse in Markham, Ontario. Production, proofing and packing happen before it and are quoted separately on your order.
2Delays caused by couriers or customs
Once a shipment leaves our dock, its progress is controlled by the courier and by the customs authority. We prepare complete commercial paperwork and track every shipment, but we cannot expedite an inspection, reroute a courier hub or shorten a brokerage queue.
Delite cannot be held responsible for delays caused by couriers or customs, as these processes are beyond our control. An in-hands date that depends on the best-case transit time is not guaranteed.
3What we commit to
We ship from real stock in Canada, we include a full commercial invoice with country of origin, HS codes and values on every U.S. shipment, we send you the tracking number when the parcel ships, and we quote conservative in-hands dates that we expect to meet.
4Your acknowledgement
By submitting the form below you confirm that you have read and understood the above, that you accept the minimum 10-business-day delivery window for U.S. shipments, and that you agree Delite is not liable for delays caused by couriers or customs. Your order proceeds once we receive this acknowledgement, and you can expect to hear from us shortly with updates.
Questions before you sign? Contact our customer service team (Mon–Fri, 9 AM – 7 PM ET). Background reading: why U.S. deliveries now need 10 business days.