Privacy Policy

1. Introduction

Welcome to Delite Promotional Products("we," "us," or "our"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information through our website, services, and mobile messaging communications.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. A2P 10DLC Mobile Messaging Compliance

Mobile Information Sharing Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Text Messaging Data Protection

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. This data is strictly protected and used only for delivering the messaging services you have consented to receive.

Information Sharing Disclaimer

Important Notice: All information sharing categories described in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Opt-Out Instructions

You can opt-out of SMS messages at any time by texting "STOP" to the number you received messages from. For help, text "HELP" or contact our support team.

Message and Data Rates

Message and data rates may apply for any SMS communications. Message frequency varies based on your preferences and interactions with our services.

3. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, and account preferences
  • Communication Data: Messages, feedback, and correspondence with us
  • Transaction Data: Purchase history, payment information, billing details
  • Marketing Preferences: Communication preferences and consent records

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Usage Data: Pages visited, time spent, click patterns
  • Device Information: IP address, browser type, device type, operating system
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Data: Website preferences and analytics data

4. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Provide and maintain our services
  • Process transactions and deliver products
  • Respond to customer service requests
  • Send important service notifications

Communication and Marketing

  • Send promotional communications (with your consent)
  • Deliver SMS and email marketing messages
  • Conduct surveys and gather feedback
  • Personalize your experience

Business Operations

  • Analyze website usage and improve our services
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Enforce our terms of service

5. How We Share Your Information

Important: All the categories below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may share your personal information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors and financial institutions
  • Cloud hosting and data storage providers
  • Customer support and help desk services
  • Analytics and marketing platforms
  • Legal and professional service providers

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Investigate potential violations of our terms
  • Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Consent

We may share information with your explicit consent or at your direction.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

Retention Periods

  • Account Data: Retained while your account is active plus 3 years after closure
  • Transaction Records: Retained for 7 years for accounting and tax purposes
  • Marketing Communications: Retained until you opt-out or withdraw consent
  • Website Analytics: Retained for 24 months for business analysis
  • Support Communications: Retained for 3 years for quality assurance

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention schedule and applicable laws.

7. Your Privacy Rights

You have several rights regarding your personal information:

Right Description
Access Request copies of your personal information
Correction Request correction of inaccurate information
Deletion Request deletion of your personal information
Portability Request transfer of your data in a structured format
Opt-out Unsubscribe from marketing communications
Restriction Request limitation on how we process your data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. GDPR Rights (EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal information based on:

  • Consent: When you have given clear consent
  • Contract: To perform our contractual obligations
  • Legal Obligation: To comply with applicable laws
  • Legitimate Interest: For our legitimate business purposes

GDPR-Specific Rights

  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: File a complaint with supervisory authorities
  • Right to Restriction: Request restriction of processing in certain circumstances

For GDPR-related requests, please contact our Data Protection Officer at the email address provided below.

9. CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Categories of Personal Information

We collect and process the following categories of personal information:

  • Identifiers (name, email, phone number)
  • Commercial information (purchase history, preferences)
  • Internet activity (website usage, click patterns)
  • Geolocation data (general location)
  • Professional information (job title, company)

CCPA Rights

  • Right to Know: Request information about data collection and sharing
  • Right to Delete: Request deletion of personal information
  • Right to Opt-out: Opt-out of the sale of personal information
  • Right to Non-discrimination: Not be discriminated against for exercising rights

Sale of Personal Information: We do not sell your personal information to third parties.

10. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for data storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for system access
  • Intrusion detection and prevention systems

Organizational Measures

  • Employee training on data protection practices
  • Access controls and user permission management
  • Regular backup and disaster recovery procedures
  • Incident response and breach notification protocols

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. When we transfer personal information internationally, we ensure adequate protection through:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions by regulatory bodies
  • Certification schemes and codes of conduct
  • Other appropriate safeguards as required by law

12. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to remove that information promptly.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand website usage patterns
  • Marketing Cookies: Enable personalized advertising
  • Preference Cookies: Remember your settings and choices

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

14. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you via email or prominent website notice
  • Obtain consent for material changes where required

We encourage you to review this policy regularly to stay informed about how we protect your information.